Store Policies & FAQs

Terms and conditions of use

Welcome to Noor Jewellers’ Online Store. We are happy to have you as customers and want to ensure that you have a pleasurable experience shopping with us. Please read our terms and conditions of use to familiarize yourself with the way we set ourselves apart.


Our Online Selection

We strive hard to make the best designer jewellery available to our customers, however, we are unable to put our entire inventory online at the moment. Thus, our online store carries a smaller, yet outstanding, selection of designer jewellery than does our showroom located in Mississauga, Ontario. If you’re looking for a wider selection of beautiful, one of a kind designer jewellery that is sure to turn heads, please pay us a visit at 801 Matheson Blvd. West, Unit 13, Mississauga, Ontario, Canada.



Our Online Inventory

At Noor Jewellers, we try to keep our online inventory up-to-date. As such, we update our online store’s offerings every night after business hours have concluded. In the unlikely event that our online store erroneously shows an item in stock, and you happen to purchase that item, we will notify you within 48 hours of your purchase and offer you a full refund.


We value our products as artwork. Our products are handmade and our designs are unique. We make this happen by selecting each item individually and by not repeating the same designs. Our products take hours to design and even longer to make. As such, this labour of love is reflected in our prices.

Our listed prices do not include taxes and are subject to change without notice. 


The Government of Canada, the Government of Ontario, and the Municipal Government, all provide valuables services to the people of this great nation. As such, we must also do our part and collect taxes on behalf of the Government.

The rate of taxation for sales in Ontario, Canada is 13%. Taxes vary based on the location of the buyer and are calculated automatically by the Shopify software. These taxes are remitted to the buyers' respective government agencies.


Errors on our site

“To err is human, to forgive, divine!” – Alexander Pope

Although we try to ensure accuracy and correctness of all information on our online store, should we make a mistake, we humbly ask for your forgiveness and understanding. As part of our customer service, we will double check your order and reach out to you within 24 hours if we notice any errors in product description, price, etc.


Accepted Payment Methods

We accept all major Canadian-issued, and most non-Canadian issued credit and debit cards such as Visa, MasterCard, American Express, and Discover.

We take your security seriously and therefore, to protect you we have implemented a policy that the shipping address and the credit/debit card billing address must be the same. In the event that the two addresses differ, we reserve the right to cancel your order.


Validating your order

Congratulations! You are now the proud owner of exquisite gold jewellery. Your purchase will be on it’s way as soon as we are able to validate a few important things.

We have implemented a policy that the billing address of the credit card and the shipping address for the purchase must be the same. If the addresses do not match, we will be forced to cancel the order. This is done to protect you from fraudulent purchases.

Should we cancel your order, we will notify you within 48 hours via e-mail or phone. We will also reverse the purchase charge on your card.

Once the payment is verified, we remove your purchased item from our display and start the process of securely shipping it out.

We will keep you updated throughout the process!


Duties and other charges on International Shipping

We love our neighbours to the South. We’ve built this online store as much for our Canadian clients as we have for our American friends. Alas, there is a small issue of duties and additional charges that must be addressed.

The border authorities determine the duties that must be paid. These duties can vary and neither the seller, nor the purchaser has any control over how the duties are determined.

In the event that duties or other additional charges are placed on your purchase, please pay them promptly in order to receive your purchase. A non-payment may result in the item(s) being returned.


Product Display/Colors

We make a sincere attempt to display product images that come as close to the real thing as possible. Our products often contain naturally occurring gems. With real gems come variability in color and shade, blemishes, markings, and inclusions.

Furthermore, screens settings on devices may show colors differently. If you’re unsure, please check the image on multiple screens to get a better idea of the actual color.


Exchange Policies

*The exchange policy only applies to gold products purchased from this website*

**The exchange policy does not apply to any diamond products purchased from this website.**

***Customized items are non-refundable, non-returnable, and are not subject to exchanges.***

Your satisfaction is extremely important to us and we have no doubt that you will love your purchase from Noor Jewellers. However, in the event, you are unhappy with your purchase you have the following option:


Exchange the product(s) for another of equal or higher value provided you meet all the conditions listed below:

  1. The exchange process is initiated within 10-days of the purchase date.
  2. The product is received by us within 10-days of the purchase date.
  3. The product is intact, in it’s original state, in original packaging, with security tag in place, is without damage, and does not show signs of use, or wear and tear.
  4. The product has not been damaged, altered, resized, worn, used, or is missing its security tag.
  5. The product passes our quality inspection.
  6. The product is shipped with proper care and with proof of shipping insurance for the entire value of the purchase. 

Exchange  Procedure

We’re sorry that you’re not 100% happy with your purchase. Please follow the instructions below to get the exchange process started. Remember, that you must send us the merchandise within 10-days of the purchase date!

Step 1: E-mail asking for an exchange or refund. In your e-mail, please include:

Step 2: We will reply with an RMA number. Please make sure that you use this RMA number to label your package.

Step 3: Once you’re ready to ship out, please reply to the RMA e-mail with the following information:

Step 4: We will send you an e-mail once we receive your shipment.

Step 5: Our quality assurance team will inspect the exchanged/returned item and ensure that all criteria are met.

Step 6: We will send you an e-mail informing you of the outcome of the inspection. If you are eligible for an exchange or refund, we will include the store credit or the amount of your refund in the same email.

Step 7: For exchange, please make another purchase and use your store credit coupon to pay for the purchase.

Step 8: For refunds, we will refund the stated amount in step 6 to the same method of payment as was used for the purchase. Please allow 10 business days for the refund.

Step 9: No hard feelings! We can’t expect everything to go smoothly. Please visit us again and we will work twice as hard to make you a customer again!



We take great care of our products and ensure that your purchase arrives at your doorstep with equal care! As such we spare no expense in packaging your purchase and use the best shipping companies to deliver your purchase. 

We ship our products with insurance coverage for loss and damage during transit. 

We are confident in the abilities of our shipping service provider, however, should a package arrives damaged, DO NOT accept the shipment and contact us immediately.